Returns


We love all of our items and we hope you do too! However, we understand things happen. For your convenience, please view our Return Policy: 
Return Policy for ONLINE purchases:
All returns MUST be made within 14 days of the order date.
You are eligible for a return or store credit as long as the items show no sign of tear or wear.
All sale items are FINAL sale and cannot be returned.
 Please email us (kathyshoesdowntown@gmail.com) for a copy of the return form. Complete your return form & enclose it in your package to include it with the return.  Once your return is made please allow 5-7 business days for your return to be processed. 
 You are responsible for the shipping and handling of the returned item.  Original shipping fees are non-refundable.  Send your package back to us via the most economical method of your choice.  Please note your tracking number from your label.  
Return Policy for IN-STORE purchases:
Effective December 25th 2019:
 All sale items are FINAL sale and cannot be returned.
Items purchased at regular price can be returned for in-store credit or can be exchanged WITH receipt. 
Please feel free to give us a call or email us with any questions you may have and we will be happy to help you!
229 226 7090
kathyshoesdowntown@gmail.com
 
XOXO, 
Kathy's Shoes